Voiceflow is a purpose-built platform designed for product teams to rapidly build, manage, and deploy AI Agents. It focuses on automating customer support and other customer experiences through both chat and voice interfaces.
Key features include:
- Workflow Builder: A visual interface for designing conversational flows and agent logic.
- Knowledge Base Integration: Connect AI Agents to existing knowledge bases for accurate and context-aware responses.
- Agent Content Management: Tools for managing and optimizing agent content.
- Voice and Chat Agent Creation: Design agents that can interact via phone calls and chat interfaces.
- Integration Capabilities: Connect agents with various apps using developer APIs for data, knowledge, and interface extensions.
Voiceflow targets product teams aiming to automate customer support, build in-app copilots, improve conversation design, and automate contact centers. It offers a centralized platform for collaboration, security, and customization, enabling teams to build AI products efficiently and adapt to evolving AI technologies.
