Zonka Feedback is an AI-powered customer experience (CX) and survey platform designed to transform feedback into actionable insights. It enables businesses to:
- Design Stunning Surveys: Create surveys in minutes using an intuitive survey builder, AI, or expert templates. Customize branding, add follow-up questions, and translate into multiple languages.
- Collect Data from Multiple Channels: Gather feedback from all customer touchpoints, including website, email, SMS, WhatsApp, in-app, and offline channels.
- Understand Customers Better with AI Analytics: Analyze customer sentiments, detect key themes, and prioritize improvements with AI-driven precision. Features include sentiment analysis, theme detection, urgency-based routing, and automatic tagging.
- Close the Feedback Loop: Use a collaborative response inbox to communicate with customers, work with teams, and take action faster. Convert neutral customers to promoters and encourage satisfied customers to become brand advocates.
- Automate CX Workflows: Automate survey distribution, follow-up actions, and closed-loop processes using a workflow designer. Integrate with CRMs, helpdesks, and marketing tools.
- Advanced Reporting: Drill down into data, compare responses, and schedule automatic reports. Identify key drivers and trends with real-time reports and dashboards.
Zonka Feedback targets startups and growing businesses seeking a user-friendly, scalable CX solution. Its key features include AI-driven insights, multi-channel feedback collection, and automated workflows.
