Pendo

Pendo is a software experience management (SXM) platform designed to help companies understand and improve their users' software experiences. It provides tools for:

• Analytics: Track user behavior, identify pain points, and understand feature usage.
• In-App Guides: Deliver targeted messages and guidance to users within the application.
• NPS Surveys: Measure user sentiment and gather feedback.
• Feedback Management: Collect, analyze, and prioritize user feedback to inform product decisions.
• Session Replay: Visualize user behavior to troubleshoot issues and improve usability.
• AI-Powered Insights: Leverage AI to analyze data and suggest improvements.

Key use cases include:

• Improving user onboarding and adoption.
• Reducing support costs by providing in-app assistance.
• Driving product-led growth through data-driven decisions.
• Enhancing user experience and satisfaction.
• Optimizing software ROI for various teams (Product, IT, Sales).