Pendo is a software experience management (SXM) platform designed to help companies understand and improve their users' software experiences. It provides tools for:
- Analytics: Track user behavior, identify pain points, and understand feature usage.
- In-App Guides: Deliver targeted messages and guidance to users within the application.
- NPS Surveys: Measure user sentiment and gather feedback.
- Feedback Management: Collect, analyze, and prioritize user feedback to inform product decisions.
- Session Replay: Visualize user behavior to troubleshoot issues and improve usability.
- AI-Powered Insights: Leverage AI to analyze data and suggest improvements.
Key use cases include:
- Improving user onboarding and adoption.
- Reducing support costs by providing in-app assistance.
- Driving product-led growth through data-driven decisions.
- Enhancing user experience and satisfaction.
- Optimizing software ROI for various teams (Product, IT, Sales).
