Freshworks is a software company offering a suite of cloud-based business solutions focused on customer and employee experience. Key features include:
- AI-Powered Automation: Freddy AI provides agentic AI capabilities for reasoning, acting, and resolving issues autonomously.
- Unified Platform: Integrates IT service management (Freshservice) and customer service (Freshdesk) into a single platform.
- Omnichannel Support: Offers seamless support across various channels, including chat, email, and social media.
- Customization: Provides tools and APIs for developers to build custom applications and integrations.
- Scalability: Designed to scale with businesses, from startups to large enterprises.
Use cases include:
- IT Help Desk: Automating IT support processes, incident management, and asset management.
- Customer Service: Managing customer inquiries, resolving issues, and improving customer satisfaction.
- Sales and Marketing: Automating sales processes, lead generation, and marketing campaigns.
- Enterprise Service Management: Extending service management principles to other departments like HR and finance.
